Our Team
Every organization is perfectly designed for the results it is achieving. If your organizational performance is delivering optimal results, you can relax and enjoy it until your business environment changes. You may not have to wait long. If your results are not what you wanted, it might be time to assess your organization and consider redesign.
The OSD Alliance represents a collaboration of consultants, consulting firms, and clients using a systems model for organizational performance to understand issues with performance as well as the sources of outstanding performance and employing that understanding to design and implement organizational solutions.
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Starr Eckholdt, FounderStarr is Founding Partner of The Organizational Systems Design (OSD) Consulting Group. As a pioneer in the field of Organizational Systems Design he co-created the original OSD Model and Methodology in 1984. He has been an architect in the design of High-Performance Work Systems Design for over 25 years. His work in aligning Business Strategy, Strategic Human Resources, Leadership Brand and Change Management has enabled a practical approach for comprehensive large-scale design, redesign and change in an upside down world of business change. Recent client work has included: Leading the start-up of an innovative team-based design for a new $1B metals production facility in Iceland; Leading the re-design and implementation of a top US Defense contractor; Leading a team-based organization re-design for a top Financial services company; Leader of a newly designed global Human Resources Education program for 300 members of a top European pharmaceutical company. His current work includes Strategic Organization Design, Designing Organizations for High Performance, Large-scale change through fast cycle implementation; Strategic Human Resources Implementation; Executive team leadership and executive coaching Prior to forming The OSD Consulting Group, Starr was a Partner at The RBL Group; President of Corporate Systems Design; VP of The OSD Division of Franklin Quest; Founding Partner of The original OSD Alliance; and an Internal OD Manager at Exxon Enterprises. He holds a Master of Organizational Behavior (MOB) from Brigham Young University, a faculty member with Duke Corporate Education and continues as a Consulting Partner with The RBL Group. |
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Mark Rhodes, Senior Consultant Mark is a Senior Consultant at the OSD Alliance. His expertise spans business strategy, strategic decision making, and organizational design and change management. His consulting work includes advising leaders and teams on the design of innovative work systems, as well as the development and implementation of organizational measurement systems. Mark’s distinctive approach includes using a set of strategic thinking tools and templates useful in determining strategic direction and aligning organizational capabilities with mission, principles and strategy. His “Strategic Thinking” workshop draws from the realms of social psychology, organizational theory and world history to create a unique and inspiring experience for corporate and institutional leaders. In recent years, Mark has developed web-based training and coaching in the art and practice of strategic decision making. Mark received a Ph.D. in Social Psychology & Organizational Behavior from Harvard University in 1986. He also holds Psychology degrees from Furman University and Wake Forest University. At Harvard, Mark studied with Robert Bales, one of the forefathers of the study of work teams and group facilitation. |
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Paul W. Gustavson, Consulting PartnerPaul is a Consulting Partner at the OSD Alliance and founder of Organization Planning & Design, a premier and influential group in the field of organizational design. Paul is a leading organizational design architect specializing in strategy making, the design of high performance work systems, change management and knowledge management. In the early 70's, he began an in-depth study of high performance teams and the systemic design of high commitment work systems.Paul received his Master's in Organizational Behavior in 1975 from Brigham Young University. He served as the past chair of the MOB Advisory Board and currently serves as a board member. In April, 1999, he received the Marriott School of Management's William G. Dyer Distinguished Alumni Award for his contribution in the field of strategy, organization design, knowledge management and change. In 1999 he was selected as a member of Work in America's National Advisory Council focusing on identifying best practices in creating and sustaining high performance teams. Prior to establishing OPD, Inc. in 1984 Paul held management and internal consulting positions for Standard Oil of Indiana, Zilog and Cygnet Technologies Inc. in the energy and high technology industries. He has more than twenty-five years of organization design consulting experience both as an internal and an external consultant.
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Dave is a Consulting Partner at the OSD Alliance and a Principal with The RBL Group. Prior to joining The RBL Group, Dave was a senior consultant for eight years with Franklin Covey Co., where he focused on helping executive teams all over the world change the work culture to be more mission and results centered. Prior to joining the Covey organization, he worked 16 years with the Procter & Gamble Company in both management and consultant roles. During his P&G career he worked in the Dave received his B.A. in Communications and his M.A. in Organizational Behavior from |
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Shane Cragun, Consulting PartnerShane is a Consulting Partner at the OSD Alliance and founding principal of The Cornerstone Group, known for leading edge approaches to business strategy, process redesign, leadership development, executive coaching, and large-scale cultural change that produce sustainable and tangible results. He brings a strong bottom-line perspective to each engagement, having managed business units internally with P&L responsibility. His particular expertise and passion is in working with executives and line leaders to improve results through changes in strategy, process improvement, cultural alignment, high performance teams, executive coaching, and redesigning the customer experience. His client projects have occurred at the corporate, division, plant, and team levels. Shane is a faculty member of the Duke University Corporate Education Resource Network. He received his BA and MBA from Brigham Young University and speaks Russian. |
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Barbara McCaffrey, Consulting PartnerBarbara McCaffrey is a Consulting Partner at the OSD Alliance. She has over 20 years of experience consulting in Fortune 500 companies focused on achieving targeted, sustainable performance improvement through the alignment of strategy and organizational capabilities. She has led large system redesign and change efforts both internally and externally in industries such as health care, aerospace, high tech, communication, manufacturing, and distribution. |
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Kyle Smith, Consulting PartnerKyle Smith is a Consulting Partner at the OSD Alliance.He has 20 years experience in business planning, procurement, accounting, and administrative work systems. His major area of focus is in the redesign, development and management of high performance work systems for tribal, manufacturing, government and service sectors. He has led and facilitated multiple teams in organizational redesign, business process redesign, and project implementation, including the installation of enterprise-wide information systems and shared service organizations. Kyle co-led the implementation of shared service organization for Exploration and Production Company by realigning seven enabling processes and two core processes. Design tools utilized included customer value analysis, business process reengineering, wealth creation models, knowledge capital identification, and the development of service level agreements. Reengineering efforts resulted in fourth to first quartile performance improvement. Kyle received his Master of Business Administration from the University of Rochester. |
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Jon Tveten, Consulting PartnerJon Tveten is a Consulting Partner at the OSD Alliance. He has been engaged in designing organizations for high performance for the past 14 years. He has led design projects with Engineering, Supply Chain, Human Resources, Medical Group Practices, Claims Payment, Sales, Customer Support, Training, IT, and Continuing Medical Education organizations. Dr. Tveten works with clients to involve the workforce in change by design through understanding line-of-sight relationships between individual efforts and organizational performance, defining work processes in terms of optimal value creation, relating roles and responsibilities to process performance, and understanding the interdependencies of organizational results for employees, customers, and owners.
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Ernesto Uscher, Consulting PartnerErnesto is a Consulting Partner at the OSD Alliance. He was Vice President & Partner of OD and Performance Consulting for HPI Colombia, a consulting firm representing RBL, DBM, SMG, Team Resources, and Bigby Havis in the region. His career started in the Business Consulting Division of Andersen, where he worked for 7 years, leading to the position of Consulting Manager responsible for the Reengineering, ABC and Change Management Practices. He is an Industrial Engineer from the Universidad Javeriana, |
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Keith Early, Consulting PartnerKeith is a Consulting Partner at the OSD Alliance. He has a broad and varied background, including serving as Vice President in Freddie Mac's Human Resources Division. In this capacity Keith was responsible for developing and implementing Freddie Mac's diversity initiative and he had oversight responsibility for employee relations matters nationwide. He spent 17 years as an attorney including serving as Vice President of the Corporate Affairs Department for Freddie Mac where he handled corporate governance functions and division-wide administrative matters and had responsibility for a broad range of corporate activities including employee relations, employee benefits, and HR strategy matters. Keith has a Masters of Science in Organizational Development from American University in Washington, DC. He is also a graduate of Rutgers University Law School and he completed his undergraduate work at Cornell University. |
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Kendall Lyman, Consulting PartnerKendall is a Consulting Partner at the OSD Alliance. He consults with Fortune 500 organizations, and has worked across diverse industries such as oil and gas, lodging, government, and manufacturing. He has held executive line management positions, including the Practice Leader of the Organizational Change Consulting Group for Franklin Covey. As such, he has had responsibility as a rainmaker, relationship manager, and delivery consultant. He began his career working in marketing and sales at IBM. Kendall is a member of the Duke Corporate Education Learning Resource Network. He has lived and worked internationally and speaks fluent Spanish. He holds a Master of Business Administration degree from Brigham Young University.
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Curt Howes, Consulting PartnerCurt Howes is a Consulting Partner with the OSD Alliance and President and the Senior Consulting Director of Organization Performance Strategies, Inc. He specializes in increasing business performance by developing organizations to deliver the business strategy. It is an issues based approach. Special focus is on the role of leadership in driving results and developing the organization’s culture and capabilities. His practice includes: setting strategic direction & priorities with executive leadership teams, targeted redesign of problem specific processes, leadership development, diagnosing organizations and designing for high performance, developing competency based learning organizations, post merger and acquisition integrations, developing leadership teams, developing people strategies, shaping culture change, developing governance/ management systems and in implementing organization transformation. |
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Mike Panowyk, Consulting PartnerMike panowyk is a Consulting Partner with the OSD Alliance. He has 20 years of experience in consulting and business leadership. His consulting roles span that of consultant, engagement manager and contributing to intellectual property development. Mike has also enjoyed multi-functional, North American management experience in product development, process engineering, sales and marketing, quality management, and general management across a variety of markets. Mike has had profit and loss accountability in the chemical, specialty chemicals and plastics industries with Eastman Chemical and Hoechst Celanese Corp. As Business Director at Hoechst Celanese he successfully launched a new business unit within the specialty chemicals area that included a start up facility in the United States and the negotiation and integration of an acquired entity in Canada. He thrives in any situation that requires a radical break from the status quo and believes that high performing organizations develop the capability to repeatedly innovate in the face of change. He holds a B.A.Sc. in Chemical Engineering majoring in Petroleum and Polymers from the University of Toronto, an MBA majoring in Operations Management from the Schulich School of Business, York University, Toronto. |
